Wyoming DFS was awarded a Certificate of Excellence from the USDA Supplemental Nutrition Assistance Program (SNAP) on November 5 for "achieving a 99% successful transaction for its EBT operation.
Economic Assistance Administrator Heather Babbitt explained, “This means that 99% of the time when clients use their SNAP cards, they can successfully complete their purchases using the same store terminals for debit and credit cards.”
She said, “The alternative is that the swipe does not work and they have to manually key their card.”
Only seven states were recognized for this level of performance, according to the USDA’s announcement. In the Economic Assistance Division, Babbitt credited much of the success to Ann Bowen in the state office. Every month she runs a report to see which clients are having trouble with their card. She then reaches out to them to train them on how to use the card, troubleshoot and order a new cards if needed.